Shipping Policy

Order processing:

We aim to process all orders within 1-3 working days.

Please note that some factors may affect processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these cases, we will contact customers via email before proceeding with the order to ensure successful delivery.

Shipping time:

Our shipping time is usually 5-10 business days for USA and 10-14 business days for international countries.

There are certain factors affecting shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Shipping company errors

Despite our limited control over these variables, we will do our best to keep you informed using all the information available to us.

Taxes and duties:

Please note that placing an order with us does not cover any potential taxes or customs duties that your country may impose on incoming packages. It is your responsibility to manage these charges. If you need clarification on tariffs, please contact your country's customs office.

Important: NOMA PARIS cannot be held responsible for any delays caused by the customs clearance process in the destination country. The time of delivery of your package is solely the responsibility of the customs authorities, and we have no control over this matter.

Cancellation of order:

If you wish to cancel an order after payment, please contact us and we will endeavour to assist you. However, we cannot guarantee cancellation due to the fact that orders are quickly transmitted to the warehouse. If processing or shipping has already taken place, we are unfortunately unable to cancel the order, requiring you to initiate a product return.